1jcom Privacy Policy
Your Data. Our Responsibility.

01 Who We Are

1jcom is an internationally licensed online gaming platform accessible at 1jcom.org. We provide Pakistani players with a comprehensive range of sports betting, live casino, and slot game products. For the purposes of this Privacy Policy, "1jcom", "we", "us", and "our" refer to the operator of the 1jcom platform and its authorised data processing entities.

1jcom acts as the data controller in respect of all personal data collected directly from registered players through the 1jcom website and associated services. As data controller, we are responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable international data protection standards.

02 Data We Collect

1jcom collects personal data through multiple touchpoints during your relationship with the platform. The categories of data we collect and the circumstances in which they arise are set out below.

2.1 Registration Data

When you create a 1jcom account, we collect: full legal name, date of birth, Pakistani CNIC number or passport number, residential address, email address, and mobile phone number. This information is mandatory for account creation and identity verification purposes.

2.2 Financial Data

To process deposits and withdrawals, 1jcom collects payment-related information including JazzCash or EasyPaisa account details, bank account numbers (HBL, UBL, Meezan Bank), SadaPay identifiers, and USDT TRC20 wallet addresses. We do not store full card numbers or CVV codes on our servers.

2.3 Verification Documents

For KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance, we may collect copies of government-issued identity documents, proof of address (utility bills, bank statements), and source-of-funds documentation. These documents are handled with heightened security controls and access restrictions.

2.4 Transactional & Gaming Data

We record all gaming activity on your account including bets placed, games played, wins and losses, deposit and withdrawal transaction records, bonus usage, and session timestamps. This data is essential for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical & Device Data

When you access 1jcom, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, screen resolution, and session duration. This information is used for fraud prevention, security monitoring, and platform performance optimisation.

03 How We Use Your Data

1jcom uses personal data collected from players for the following specific and legitimate purposes only:

• Account Registration & Management — Creating, maintaining, and administering your 1jcom player account, including authentication and access control.
• Identity & Age Verification — Confirming that you meet the 21+ age requirement and verifying your identity in compliance with our KYC obligations.
• Payment Processing — Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.
• Fraud Prevention & Security — Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and other security threats.
• Regulatory Compliance — Meeting our obligations under applicable anti-money laundering regulations, international licensing conditions, and responsible gaming requirements.
• Customer Support — Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Responsible Gaming — Monitoring gaming patterns to identify signs of problem gambling and administering self-exclusion, deposit limit, and cool-off requests.
• Marketing & Promotions — Sending promotional communications about 1jcom bonuses, PSL season offers, and platform updates — only where you have provided explicit consent or where a legitimate interest basis applies.
• Platform Improvement — Analysing aggregated, anonymised usage patterns to improve website performance, game offerings, and overall user experience.

04 Legal Basis for Processing

1jcom processes personal data only where a valid legal basis exists under applicable international data protection law. The legal bases we rely upon are as follows:

• Contractual Necessity — Processing required to fulfil our obligations to you under the 1jcom Terms & Conditions, including account management and payment processing.
• Legal Obligation — Processing required to comply with KYC, AML, responsible gaming, and other regulatory obligations imposed by our licensing authority.
• Legitimate Interests — Processing conducted for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights.
• Consent — Processing for direct marketing communications, certain cookie placements, and optional data sharing, where you have provided freely given, informed, and revocable consent.

Where consent is the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent can be effected by contacting support or updating your account preferences.

05 Data Sharing & Disclosure

1jcom does not sell or rent personal data to third parties. We may share your personal data with carefully selected third parties only in the following circumstances:

5.1 Service Providers

We engage third-party service providers who process data on our behalf under written data processing agreements, including payment processors (JazzCash, EasyPaisa, banking partners), identity verification providers, fraud detection services, cloud infrastructure providers, and customer support platforms. These providers are contractually prohibited from using your data for any purpose other than delivering the specified service to 1jcom.

5.2 Regulatory & Legal Disclosure

We may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by law, court order, or our licensing authority. We will notify affected players of such disclosure where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 1jcom's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction.

06 Cookies & Tracking Technologies

1jcom uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform. The categories of cookies we use are:

• Strictly Necessary Cookies — Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies — Used to understand how players interact with 1jcom, measure page load times, and identify areas for improvement. Data collected is aggregated and anonymised.
• Functional Cookies — Remember your preferences such as language selection, display settings, and recently played games to personalise your experience.
• Fraud Prevention Tokens — Short-lived tokens used to detect and prevent automated attacks, credential stuffing, and suspicious session activity.

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the 1jcom platform, including your ability to log in and maintain an active session.

07 Data Retention

1jcom retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods imposed by regulatory and legal obligations:

• Account & Identity Data — Retained for a minimum of 5 years following account closure, as required by applicable AML and KYC regulations.
• Transaction Records — Retained for a minimum of 5 years from the date of each transaction for financial audit and regulatory compliance purposes.
• Customer Support Communications — Retained for 3 years following resolution of the relevant support case.
• Technical & Device Logs — Retained for 12 months for fraud prevention and security monitoring purposes, then automatically deleted or anonymised.
• Marketing Consent Records — Retained for the duration of your account and for 2 years following account closure as evidence of consent or withdrawal.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

08 International Data Transfers

As an internationally operated platform, 1jcom may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, 1jcom ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipient entities to apply data protection standards equivalent to those described in this Privacy Policy.

Players who are based in Pakistan and whose data may be transferred internationally can request further information about the specific safeguards in place for any such transfer by contacting [email protected].

09 Children & Age Verification

1jcom applies mandatory age verification checks at the point of registration and during the KYC process. If we become aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the account, delete all associated data, and, where required, report the matter to relevant authorities.

If you are a parent or guardian and believe that a minor has created a 1jcom account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

10 Security Measures

1jcom employs a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:

• TLS 1.3 Encryption — All data in transit between your browser or app and our servers is encrypted using current industry-standard transport layer security protocols.
• Encryption at Rest — Sensitive stored data, including identity documents, CNIC copies, and financial account references, is encrypted at rest using AES-256 encryption.
• Role-Based Access Controls — 1jcom employees can only access personal data that is necessary for their specific job function. All data access is logged and subject to periodic audit.
• Two-Factor Authentication — All internal 1jcom administrative accounts require multi-factor authentication. Players are strongly encouraged to enable 2FA on their own accounts.
• Intrusion Detection & Monitoring — Automated systems continuously monitor for unusual access patterns, brute-force attempts, and anomalous data access events, with alerts escalated to our security team.
• Penetration Testing — 1jcom engages independent security professionals to conduct regular penetration testing and vulnerability assessments of our platform infrastructure.
• Incident Response Plan — In the event of a confirmed data breach affecting your personal data, 1jcom will notify affected players and relevant authorities within the timeframes required by applicable law.

While we implement rigorous security measures, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their 1jcom accounts and to contact support immediately if they suspect any unauthorised access to their account.

11 Your Rights & Choices

As a 1jcom player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt and may request proof of identity before processing your request.

• Access — Obtain a copy of all personal data we hold about you in a clear and readable format.
• Rectification — Request correction of any inaccurate or out-of-date personal data held in your account.
• Erasure — Request deletion of personal data where retention is no longer justified, subject to our legal obligations.
• Restriction — Ask us to pause processing of your data while a rectification or objection request is under review.
• Portability — Receive your data in a structured, machine-readable format suitable for transfer to another service.
• Objection — Object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Withdraw Consent — Revoke any previously given consent for marketing communications or non-essential data processing at any time.

12 Marketing Communications

With your consent, 1jcom may send you promotional emails, SMS messages, or push notifications about platform bonuses, PSL cricket betting offers, new slot game releases, and other 1jcom promotions. You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from 1jcom.
• Updating your communication preferences in your 1jcom account settings.
• Sending an opt-out request to [email protected] with the subject "Unsubscribe".

Opting out of marketing communications does not affect transactional messages, which include account verification emails, deposit and withdrawal confirmations, security alerts, and responses to your support requests. These communications are necessary for the operation of your account and cannot be disabled while your account remains active.

13 Changes to This Privacy Policy

1jcom reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Display a prominent notice on the 1jcom platform for a minimum of 14 days following the update.
• Send a notification to your registered email address where the changes materially affect your rights or how we process your data.

Your continued use of the 1jcom platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material changes, you should cease using the platform and may request account closure by contacting our support team.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1jcom handles your personal data, please contact our support team directly:

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority or data protection regulator applicable under the licensing jurisdiction of your account. Details of the relevant authority are available upon request from our support team.